Return and Exchange Policy

We want you to be completely satisfied with your purchase from ButtonUp.
Please read our Return and Exchange Policy below to understand our procedures:

• To be eligible for a return, the item must be unused, in its original condition, and with all tags attached.
• Returns must be initiated within 7 days of receiving the product.
• Once we receive the returned item and inspect its condition, we will process a refund to the original payment method.
• Please allow 7 business days for the refund to reflect in your account.
• Pick-up will be attempted twice. If the courier company is unable to pick up the shipment, you will have to send the shipment back to the company address.
• For COD orders, a store credit will be provided on your registered email address/contact number within 2 working days from the day of return pick up. 
  Store credit will be valid for one year from the date of credit.
• Please return your product in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
• Cancellations will only be accepted till the order has not been dispatched from our warehouse.
• Please note that we do not solve any customer queries on the WhatsApp.
• If you receive a damaged or defective or different item, please contact us immediately at [support@buttonup.in] with photos of the damaged item and packaging. We will arrange for a replacement or refund.
• For any questions or assistance regarding returns and exchanges, please email us at [support@buttonup.in]. Our customer support team is here to help.